Geoff Wolfe 's Blog

Geoff Wolfe

VP, Customer Success

How Autonomous Supply Chain Improves Your Customer Satisfaction

December 15, 2016

A fan of Seinfeld for many years, I find that when you talk about challenging customer satisfaction, George Constanza always pops into my head. If the show was still on the air, I suspect his gripe may be with his pharmacist, and he’s not alone. In the past few years, consumers have raged against spiking … Continue reading How Autonomous Supply Chain Improves Your Customer Satisfaction

Read More..
Geoff Wolfe

VP, Customer Success

Look Ma’ No Hands! Self-Driving Vehicle Makes Maiden Voyage

November 3, 2016

In mid-October, Uber and beer made history. The San Francisco-based ride-sharing firm teamed up with Anheuser-Busch InBev to make the first commercial delivery via autonomous vehicle. The self-driving tractor trailer traversed 120 miles of Colorado’s I-25 while the driver hung out in the sleeper cab , and by all accounts, the ride went smoothly. An … Continue reading Look Ma’ No Hands! Self-Driving Vehicle Makes Maiden Voyage

Read More..
Geoff Wolfe

VP, Customer Success

Happy 4th… as in Industry 4.0.

June 27, 2016

What better time to talk revolution than with July independence holidays just around the corner here in the U.S. and in France. What revolution am I talking about? The 4th Industrial Revolution. While it lacks the hot dog eating contest, hometown parades or amazing fireworks, it will have enormous ramifications for our global economy. To … Continue reading Happy 4th… as in Industry 4.0.

Read More..
Geoff Wolfe

VP, Customer Success

Why Executives Love Infographics

December 14, 2015

Thirty-thousand years ago, cave dwellers in modern-day France sketched scenery of everyday life in the now famous Chauvet-Pont-d’Arc Cave. Tens of thousands of years before humans created a written language, we were using images to better relate a concept. For centuries, Western cathedrals, Middle-Eastern mosques, and Far-Eastern temples all used sacred images to reinforce their messages to … Continue reading Why Executives Love Infographics

Read More..
Geoff Wolfe

VP, Customer Success

Customer Success: Not Your Grandfather’s Services Team

November 8, 2014

When I started my career in the enterprise software industry over two decades ago, the term “Customer Success” didn’t exist. The industry standard was to have an Account Management group focused on relationships, upsells, and maintenance renewals; a Professional Services team dedicated to the complex and expensive implementation; and a Customer Support group who managed … Continue reading Customer Success: Not Your Grandfather’s Services Team

Read More..